NEW EUROPE REGION PLANS

Travel is back :)

But SIM Cards have changed

Get your eSIM

Global Roaming made easy

FAQ

What is an eSIM?

The latest evolution available in newer model iPhone, iPad and Android devices. An eSIM is an 'embedded' SIM module that is built-in to your device.

It allows you to switch providers without having to physically swap out your SIM card.

This clever innovation is set to disrupt the telecommunications industry by allowing customers the ability to switch providers without having to visit a store, or have to fiddle around with their SIM Card tray.

Most eSIM also provides dual SIM mode meaning you can keep your home SIM & number active whilst overseas & use your Flexiroam eSIM to access cost effective data all over the globe.

Which Apple (iOS) devices are eSIM compatible?

Apple (iOS)

iPhone

- iPhone XR

- iPhone XS

- iPhone XS Max

- iPhone 11

- iPhone 11 Pro

- iPhone 11 Pro Max

- iPhone SE (2nd Generation)

- iPhone 12

- iPhone 12 mini

- iPhone 12 Pro

- iPhone 12 Pro Max

- iPhone 13

- iPhone 13 mini

- iPhone 13 Pro

- iPhone 13 Pro Max

- iPhone SE (3rd Generation)

- iPhone 14

- iPhone 14 Pro

- iPhone 14 Pro Max

iPad

- iPad mini (5th generation and newer)

- iPad (7th generation and newer)

- iPad Air (3rd generation and newer) 11‑inch

- iPad Pro (1st generation and newer) 12.9‑inch

- iPad Pro (3rd generation and newer)

Which Android devices are eSIM compatible?

Android

GooglePixel 3a

Pixel 3a XL

Pixel 4

Pixel 4 XL

Pixel 4a

Pixel 4a with 5G

Pixel 5

Pixel 6

Pixel 6 Pro

Motorola

razr (2019)

Samsung

Galaxy Fold

Galaxy Z Flip

Galaxy S20

Galaxy S20+

Galaxy S20 Ultra

Galaxy S21

Galaxy S21+

Galaxy S21 Ultra

Galaxy S22

Galaxy S22+

Galaxy S22 Ultra

Galaxy Note 20 5G

Galaxy Note 20 Ultra 5G

Oppo

Oppo Find X3 Pro

Oppo Find X5

Oppo Find X5 Pro

Oppo Reno 5 A

Oppo A55s

Oppo Reno 6 Pro 5G

Huawei

Huawei P40

Huawei P40 Pro

Huawei Mate 40 Pro

What is a microchip 'SIM sticker'?

If you haven't yet upgraded to the iPhone XR or XS but still want dual SIM capabilities, then our Microchip or 'SIM sticker' is the answer. It is a wafer thin SIM that is affixes to your home SIM with a one time application. It enables dual SIM functionality for iOS (and Android) phones by allowing you to toggle between the within the Flexiroam X App.

Do you have normal SIMs?

Yes, we do!

Our Flexiroam SIM Card is a 3-in-1 thats fits standard. micro & nano SIM Card slots.

It has all of the same awesome features of the eSIM and can be easily upgraded to our eSIM when you upgrade your device.

How do I start using data?

To start using data with Flexiroam:

1. Purchase a Starter Pack: eSIM or SIM Card or Microchip SIM

2. Download the Flexiroam X App

3. Create your Flexiroam X Account

4. Scan the included barcode to Link your Starter Pack

5. Turn on Global Roaming & Enjoy a lifetime of preapid data roaming in ~160 countries

6. Top Up Data Plans, Share Data, and access promotions & refer friends for free data.

How Does Data Plan validity work?

Your Data Plan is valid for the duration stated.

Data Plans can be purchased in advance and activated when required

Data Plans can be extended before they expire using the Extend Data Plan Feature in the Flexiroam X app.

Unused Global Data Plan data will rollover with any new Global Data Plan purchase

Example 1: Your current Global is valid till 30 May 2022. If a 1GB Data Plan (90 days validity) is purchased on 25 May 2022, your new plan validity will be 23 Aug 2022.

Example 2: Your current data plan is valid till 1 Feb 2022. If a 500MB Data Plan (30 days validity) is purchased on 25 Sep 2021, your plan validity will remain 1 Feb 2022.

Can I still receive phone calls to my home number?

If you have a dual SIM or eSIM phone, you will still receive your calls if you have nominated Flexiroam for mobile data and your home SIM to receive calls/SMS.

While using the Flexiroam Microchip, once you've switched to Flexiroam X network, you will not be able to receive phone calls.

Corporate users with Cloud based Unified Communications or VoIP services such as Microsoft Teams, Zoom, RingCentral, 8x8 will be able to make and receive receive calls, messages and conduct meetings with Flexiroam.

Over the top messaging applications such as WhatsApp, FaceTime, Facebook Messenger, Line, Viber, WeChat & Skype will all work with Flexiroam

My phone is carrier locked, can I use Flexiroam X?


No, Flexiroam X is compatible with unlocked devices ONLY.

Please ensure your device is unlocked before using Flexiroam X.

How many countries is the service available in?

Flexiroam Data roaming service is available globally. Check our coverage to view the full list.